The Operations Division of the Times Square Alliance seeks to facilitate a world-class experience for all those who live, work, & visit Times Square. The Alliance Public Safety Department and Sanitation Department help maintain the beauty and vibrancy of the neighborhood year-round.


Times Square Alliance Public Safety Officers (PSOs) patrol the district 24 hours a day, 7 days a week. As the eyes and ears of the Alliance, they work with NYPD to keep Times Square safe. They also provide information to visitors and work closely with city partners to maintain quality-of-life throughout the district.


The Alliance's team of 70 Sanitation Associates works tirelessly to keep Times Square clean and beautiful for more than 300,000 daily visitors. From removing stickers on lamp posts to pieces of gum on Duffy Square, to setting up for major events, the Sanitation Department's work is integral to day-to-day life in Times Square.


To report criminal activity or suspected terrorism, please call 911.

If you would like to report a public safety or quality-of-life issue in the Times Square district, please email Your email will be forwarded directly to our dispatch office, where we can immediately begin to evaluate and respond to your concern.

The Times Square Alliance is striving for a pristine district. While we are able to address certain conditions, others need to be referred to various city agencies. The Alliance will report these conditions to the appropriate city agencies, and we will follow up with these agencies to ask that the issues be addressed.

Feel free to email to address a variety of conditions including aggressive panhandlers, street potholes, illegal vendors, overflowing garbage receptacles, darkened street lights, con artist activity and other issues.

The Times Square Alliance dispatcher is on duty daily from 8am-midnight. Emails received during off-hours will be addressed as soon as possible. Thank you for your help in keeping Times Square Safe and Secure.