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Statement from the Broadway League about COVID-19 (updated 6/29/20):
Broadway performances in New York City will be suspended through the remainder of 2020. Broadway theatres are now offering refunds and exchanges for tickets purchased for all performances through January 3, 2021.
The Broadway League continues to work with city and state officials as well as leaders in science, technology, and medicine to formulate the best plan to restart the industry. Some of the logistics being currently reviewed for audience members and employees include: screening and testing, cleaning and sanitizing, wayfinding inside theatres, backstage protocols, and much more.
Returning productions are currently projected to resume performances over a series of rolling dates in early 2021. Tickets for performances for next winter and spring are expected to go on sale in the coming weeks. For regular updates on ticket sales, individual show announcements, performance dates, and more, please check Broadway.org for information as it becomes available.
"The Broadway experience can be deeply personal but it is also, crucially, communal," said Chairman of the Board of The Broadway League Thomas Schumacher. "The alchemy of 1000 strangers bonding into a single audience fueling each performer on stage and behind the scenes will be possible again when Broadway theatres can safely host full houses. Every single member of our community is eager to get back to work sharing stories that inspire our audience through the transformative power of a shared live experience. The safety of our cast, crew, orchestra and audience is our highest priority and we look forward to returning to our stages only when it’s safe to do so. One thing is for sure, when we return we will be stronger and more needed than ever.”
“Our membership is working closely with the theatrical unions and in concert with key experts and some of the greatest minds inside and outside of the industry to explore protocols for all aspects of reopening. We are focused on identifying and implementing necessary measures that will enable us to resume performances safely for Broadway audiences and employees,” said Charlotte St. Martin, President of the Broadway League. “We are determined to bring back the people who rely on this industry for their livelihood, and to welcome back all those who love this vital part of New York City, as soon as it is safe to do so. As so many of us in the Broadway community have been saying during this time - We'll be back, and we have so many more stories to tell.”
Those holding tickets for performances through January 3, 2021 will receive an e-mail from their point of purchase with detailed information regarding refund and exchange options. Any customers holding tickets through January 3, 2021 that have not received an e-mail by July 13th are advised to contact their point of purchase for assistance after this date.
Resources for Ticket Holders:
Did you have tickets to a Broadway performance taking place before June 7, 2020? As the Broadway League mentions in their statement, you should receive an email from your point of purchase with more information. If you have not heard from them by April 12, you should reach out to the point of purchase.
Those who have bought tickets from a box office in cash should visit that theater's box office for a refund.
Telecharge: Some shows are automatically refunding tickets. Others are offering the opportunity to refund or exchange tickets for a later performance. If you purchased tickets from Telecharge for a suspended or canceled performance, you will receive an email with instructions to refund or exchange your tickets.
Ticketmaster: Ticketmaster will automatically generate a full refund to the original point of purchase.
TodayTix: If you have a ticket to any cancelled show in NYC, you will be given a TodayTix voucher worth 110% of your original order. The vouchers will be worth 110% of your original order total and will be valid for one year.
TDF: TDF will automatically issue refunds for any canceled performance to the original form of payment. All three TKTS by TDF booths will remain closed until Broadway performances resume.
Broadway Cares/Equity Fights AIDs and The Actors Fund both provide emergency financial assistance and other resources to those working onstage and behind the scenes in the entertainment industry.
TDF is asking for donations to their Lifeline Campaign, as their primary stream of revenue has been closed with performance venues. They are hoping to raise $500,000 before June 30.
This page will be updated with additional information as it becomes available.
For generations, the Broadway theater district has brought captivating hit musicals and classic modern dramas to visitors. Today, the dazzling lights of the Great White Way attract millions of theatergoers annually. Buzzworthy blockbusters play next to small downtown transfers; revivals of 1930s productions run side-by-side with cutting-edge, technically advanced productions; young, aspiring actors take the stage with veteran stars and celebrities fresh from Hollywood films. Whether you’re getting your tickets straight from the box office, buying online or waiting in line at the TKTS booth on Duffy Square, Broadway offers a Times Square experience for everyone to enjoy.
There’s no business like show business, especially on Broadway — and especially on Broadway, that business is constantly changing. If you want to stay in the loop on Broadway community news, box office buzz, current and upcoming productions, and more, here are a few places to start: